Subscription FAQ Boxes
COMMON QUESTIONS ABOUT THE BOX
Q: Are all the products made in Canada?
A: We believe in in providing a platform where local businesses can come together to showcase their products. Therefor all of the products curate for each edition are made in Canada.
Q: I’m in Canada, am I going to pay duty or customs fees?
A: We are proudly Canadian and are in the beautiful Alberta prairies and all of our boxes are packed and shipped with love from our store in Calgary. So no duty or custom fees will be applied.
Q: When will I be billed for my next box?
A: When you sign up, you will be billed immediately to confirm your subscription and your order will be prepared for shipment for that seasons shipping date—so start making room in your home for some beautiful new things!
Going forward you will be billed every 90 days. The subscription is set to auto-renew, so your card will be automatically processed unless you cancel before your billing cycle begins again. In total, you will receive four editions of The Thistle & Clover Box per year if you are a subscription member. If you signed up for the Season by Season you will be billed every 90 days until you cancel and can cancel at anytime.
Q: Is every box the same?
A: While each box is hand-picked by me, boxes will vary. You may, for example, get a different colour of shirt or different flavor of snack than your friend, but all boxes will have the same retail value.
Q: I have a question. How can I contact you?
A: Our team members are happy to help you out Monday to Friday from 11 am to 5pm Mountain Time. To email us, write to hello@thistleandclover.ca. If you prefer to reach us by phone, call 403-764-3038. Please allow 48 hours (not including weekends or holidays) for our team to respond by email, or if you leave us a voicemail.
Q: When can I expect my box?
A: We always aim to ship existing subscriptions by the 15th of the month for each Thistle & Clover Inc. quarterly seasons are: December, March, June, and September.
Q: Do I need to sign up for future editions of the box?
A: You only need to sign up once. The subscription is set to auto-renew, so you’ll automatically receive future editions until you cancel.
Q: Is the price in Canadian dollars?
A: Absolutely, unlike many of the popular subscription boxes you see in your social media feeds, the Thistle & Clover Box is priced in Canadian currency for Canadian customers. No need to worry about that exchange rate!
Q: Will I know what is in the box before I receive it? …And ruin the surprise? No way!
A: Our intention is to highlight and support local vendors from around Canada. We want to put the spotlight on the business, not the product. Each month, we will post stories about the upcoming vendors but the specific items to be included will be a mystery.
Q: There is a problem with my box, who can I contact?
A: We never want to hear that there is a problem with your order or that you are unhappy with it. But we understand this may happen. We want to do whatever we can to fix it. Please reach out to our Customer Service Team at hello@thistleandclove.ca to begin the resolution process. You must notify us within seven days of receiving your first box. We’re not able to offer refunds after the first box. All items must be unused in its original condition, and be shipped back to us within 21 days (return shipping costs are not refunded) to the address below:
Lake Bonavista Prominade mall
Unit 167 – 755 Lake Bonavista Dr SE
Calgary, Alberta, T2J 0N3
Q: Where do I pick up my box?
A: Once you receive a confirmation email that your box is ready. Boxes can be picked up at our store:
Lake Bonavista Prominade mall
Unit 167 – 755 Lake Bonavista Dr SE
Calgary, Alberta
Q: I have more questions, who can I contact?
A: Our team members are happy to help you out Monday to Friday from 11 am to 5pm Mountain Time. To email us, write to hello@thistleandclover.ca. If you prefer to reach us by phone, call 403-764-3038. Please allow 48 hours (not including weekends or holidays) for our team to respond by email, or if you leave us a voicemail.